FAQ & STORE POLICIES
A FEW THINGS THAT ARE GOOD TO KNOW
A few quick things about ordering from Gunner Rose Apparel.
We’re a small business creating apparel one order at a time, and we want ordering from us to be easy. If you don’t see your answer here, reach out — we’re happy to help.
ORDERING + TURNAROUND
HOW LONG WILL MY ORDER TAKE?
Turnaround varies depending on the item, order size, garment availability and whether custom design work is needed.
An estimated turnaround will be listed when possible. If you need something by a specific date, please contact us before ordering so we can confirm whether we can meet your deadline.
Rush availability is not guaranteed.
CAN I CHANGE OR CANCEL MY ORDER?
Because most of our apparel is made specifically for your order, production may begin shortly after your purchase.
If you need to make a change, contact us as soon as possible. Once garments have been ordered, artwork approved or production has started, changes or cancellations may not be possible.
RETURNS + EXCHANGES
CAN I RETURN OR EXCHANGE MY ORDER?
Custom, personalized and made-to-order items are generally final sale.
Please double-check sizes, colors, spelling and personalization before submitting your order.
If we made an error or your item arrives defective, please contact us so we can make it right.
WHAT IF I ORDERED THE WRONG SIZE?
Because items are made to order, we cannot typically exchange apparel because of an incorrect size selection.
Sizing can vary between brands and styles, so please check the product’s size information before ordering.
CUSTOM ORDERS
DO YOU HAVE AN ORDER MINIMUM?
No. We can help with anything from one custom shirt to larger business, team and organization orders.
DO I NEED MY OWN DESIGN?
Nope.
You can send us finished artwork, a logo, inspiration or simply an idea. Design services are available when you need help bringing it together.
Additional design fees may apply for more involved artwork and will be discussed before design work begins.
WILL I APPROVE MY DESIGN FIRST?
Custom-designed projects will receive a proof when applicable.
Please carefully check names, dates, spelling, colors and other details before approving your proof. Once artwork is approved and production begins, changes may not be possible.
SHIPPING + LOCAL PICKUP
DO YOU OFFER LOCAL PICKUP?
Yes. Local pickup is available in Wymore, Nebraska.
You’ll be notified when your order is ready. Please wait for your pickup notification before coming to collect your order.
DO YOU SHIP?
Yes. Shipping options and rates are shown at checkout when available.
Once an order has been handed over to the shipping carrier, delivery timing is outside of our control. If there is an issue with your shipment, contact us and we’ll help however we can.
COLORS + PRODUCT PHOTOS
We do our best to represent colors accurately, but screens, lighting and digital mockups can make colors appear slightly different in person.
Garment colors and fits may also vary slightly between brands and styles.
CARING FOR YOUR APPAREL
For the longest life from your shirt:
Wash inside out in cold water.
Use mild detergent.
Avoid bleach and fabric softener.
Tumble dry low or hang dry.
Do not iron directly over the design.
Improper washing, excessive heat or ironing over the print can damage your apparel and is not considered a product defect.
SOMETHING WRONG WITH YOUR ORDER?
We want you to love what you ordered.
If Gunner Rose made an error or you received a defective item, email gunnerroseapparel@gmail.com with your order number and photos of the issue.
We’ll take a look and work with you to make it right.
STILL HAVE A QUESTION?
Reach out anytime at gunnerroseapparel@gmail.com or send us a message through our contact page.
We’d rather help you figure it out before you order than have you wondering afterward.
